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Journal of Korean Academy of Fundamentals of Nursing 2003;10(2): 130
간호사와 대상자가 인지하는 간호만족도 비교연구
유문숙1, 유일영2, 박연옥3, 이순옥4, 홍윤미5
1아주대학교 간호학부
2연세대학교 간호대학
3아주대학교 병원
4아주대학교 병원
5관동대학교 간호학과
A Comparaison of Patient Satisfaction with Care Received and Nurse Satisfaction with Care Given
Moon-Suk Yoo1, Il-Young Yoo2, Yon-Ok Park3, Soon-Ok Lee4, Yoon-Mi Hong5
1Department of Nursing, Ajou University
2Collage of Nursing, Yonsei Univercity
3Ajou Univercity Medical Center
4Ajou Univercity Medical Center
5Department of Nursing, Kwandong Univercity
Abstract
Purpose: The main purpose of this study was to compare the level of satisfaction of patients with nursing care received, and of nurses with nursing care provided to their patients. Another purpose of this study was to identify the relationship between job satisfaction by the nurses and satisfaction with nursing care they provide.
Method: A self-report questionnaire developed by Yoo & Hong (1999) was used to measure patient and nurse satisfaction. The participants were 147 patients and 133 nurses and data were collected from October 23 to October 30, 2002. Data analysis was done uslng SPSS WIN 11.0. Result: The average score for patient satisfaction was 2.47 (maximum score 5.0) and for nurses, 2.20. This difference was statistically significant. The patients gave high scores on care related personal hygiene, but they gave low scores for critical nursing areas such as following appropriate procedure for administering medications. No significant relationship was found between satisfaction with their nursing care by the nurses and satisfaction with the job.
Conclusion: Even though the patient scores were significantly higher than nurses', the overall average score was very low and critical nursing actions received the lowest scores. It is necessary to identify areas in need of improvement and develop continuing education programs for nurses.
Key words: Satisfaction with nursing care | Job satisfaction | Patients | Nurses
주요어: 간호만족도 | 간호사 | 대상자
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