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Journal of Korean Academy of Fundamentals of Nursing 2013;20(3): 278
중환자실 간호사의 의사소통 능력, 소진이 간호업무성과에 미치는 영향
손연정1, 이연아2, 심경란3, 공성숙4, 박영수5
1순천향대학교 의과대학 간호학과
2순천향대학교 천안병원 중환자실
3순천향대학교 천안병원 중환자실
4순천향대학교 의과대학 간호학과
5연세대학교 간호대학
Influence of Communication Competence and Burnout on Nursing Performance of Intensive Care Units Nurses
Youn-Jung Son1, Youn A Lee2, Kyoung Nan Sim3, Seong Sook Kong4, Young-Su Park5
1Department of Nursing, College of Medicine, Soonchunhyang University
2Intensive Care Unit, Soonchunhyang University Cheonan Hospital
3Intensive Care Unit, Soonchunhyang University Cheonan Hospital
4Department of Nursing, College of Medicine, Soonchunhyang University
5College of Nursing, Yonsei University
Purpose: The purpose of this study was to investigate the influence of communication competence and burnout on nursing performance in intensive care units (ICU).
Method: The participants were 209 nurses from four university hospitals. Measurements included a socio-demographic and job related survey, communication competence inventory, the Maslach burnout inventory and a nursing performance scale. Data were collected from February 6 to 24, 2012, with a self-report questionnaire. The statistical analyses were performed with SPSS 18.0 software.
Results: The mean scores for communication competence, burnout and nursing performance were 50.49, 84.72, and 62.18, respectively. Communication competence (r=.44, p<.001) and burn out (r=-.32, p<.001) were significantly correlated with nursing performance. In the multiple linear regression, factors influencing nursing performance were communication competence, age and burnout. These variables explained about 46% of the total variance of nursing performance. Communication competence (${beta}$=.34, p<.001) was the most influential factor.
Conclusion: Nurses' poor communication skills and burnout can influence the occurrences of medical errors in ICU nursing performance. The results suggest that good communication and burnout resolution skills programs should be implemented to improve nursing performance efficiency.
Key words: Communication | Burnout Performance | Intensive care units | Nurse
주요어: 의사소통 | 소진 | 간호업무성과 | 중환자실 | 간호사