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Journal of Korean Academy of Fundamentals of Nursing 2013;20(2): 157
임상 간호사의 감정노동, 감성지능 및 사회적 지지가 직무스트레스에 미치는 영향
김주현1, 이용미2, 정혜영3, 추현심4, 원수진5, 권수영6, 배혜진7, 안혜경8, 김은미9, 장현정10
1강원대학교 간호학과
2강원대학교 간호학과
3송호대학교 간호과
4한림성심대학교 간호학과
5강원대학교 간호학과
6강원대학교 간호학과
7강원대학교 간호학과
8강원대학교 간호학과
9강원대학교 간호학과
10강원대학교병원
Effects of Emotional Labor, Emotional Intelligence and Social Support on Job Stress in Clinical Nurses
Joo Hyun Kim1, Yong-Mi Lee2, Hye Young Joung3, Hyun Sim Choo4, Su Jin Won5, Sue Young Kwon6, Hye Jin Bae7, Hye Kyung Ahn8, Eun Mi Kim9, Hyun Jung Jang10
1Department of Nursing, Kangwon National University
2Department of Nursing, Kangwon National University
3Department of Nursing, Songho College
4Department of Nursing, Hallym Polytechnic University
5Department of Nursing, Kangwon National University
6Department of Nursing, Kangwon National University
7Department of Nursing, Kangwon National University
8Department of Nursing, Kangwon National University
9Department of Nursing, Kangwon National University
10Kangwon National University Hospital
Abstract
Purpose: The purpose of this study was to investigate the effects of emotional labor, emotional intelligence and social support on job stress in clinical nurses.
Methods: Participants were 123 clinical nurses and data were collected from October to December, 2011 and analyzed using descriptive statistics, t-test, ANOVA, Pearson correlation coefficients and multiple regression with SPSS 18.0.
Results: A positive correlation was found between job stress and emotional labor. Emotional labor showed a significant negative correlation with emotional intelligence and social support, whereas a positive correlation was found between emotional intelligence and social support. The strongest predictor of job stress was emotional labor. In addition, institution satisfaction (dissatisfaction) and the reason for selecting the job (opportunities for service) accounted for 21% of variance in job stress.
Conclusion: The results of this study suggest that it is important to manage emotional labor as well as to improve job satisfaction in order to reduce job stress in clinical nurses.
Key words: Nurse | Emotions | Emotional intelligence | Social support | Stress
주요어: 간호사 | 감정 | 감성지능 | 사회적 지지 | 스트레스