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Journal of Korean Academy of Fundamentals of Nursing 2011;18(2): 247
암환자와의 효과적인 의사소통을 위한 간호사의 질문 및 설명 전략
이화진
울산과학대학 간호과
Nurses' Question and Explanation Strategies for Effective Communication with Cancer Patients
Hwa-Jin Lee
Department of Nursing, Ulsan Collge
Abstract
Purpose: This study was conducted to identify communication principles for nurses in cancer units according to Grice's theory.
Method: This study was a secondary analysis of qualitative research using conversational analysis.
Results: The principles consisted of four maxims: Quality, quantity, relevance and manner and 14 strategies. For the quality maxim, 'asking what you believe to be true' and 'saying the facts you know' strategies were identified. In the quantity maxim, the strategies were 'asking single questions', 'asking open questions' and 'asking optimistic questions'. In the relevance maxim, 'asking about the same theme' and 'giving relevant explanations' strategies were identified. In manner maxim, the strategies were 'using clear expressions in asking questions', 'asking in an orderly way', 'verifying answers', 'using clear expressions in explanations', 'explaining in an orderly way' and 'verifying understanding'.
Conclusion: It is expected that these strategies will help and increase the degree of cooperation for nurses in effectively communication with cancer patients.
Key words: Cancer | Patient | Nurse | Communication
주요어: | 환자 | 간호사 | 의사소통
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